About
I’ve spent most of my career somewhere between communication, design, technology and change.
The job title has changed. The pattern hasn’t: something is complicated, people need to understand it, and I help work out how to make that happen.
The thread
I tend to be most useful when there is too much information, too many moving parts, or no obvious way to explain what is happening.
Malaysia Airlines — global systems change
KPMG — communication channels made visual
One World One Family — complex organisations and digital content
Change works better when people can understand what is changing, why it matters, and have somewhere to ask questions or push back.
Malaysia Airlines — change communication across 46 countries
Yarra Valley Water — major system transformation
Victorian Government — new briefings and correspondence system
Sometimes the problem is not a lack of information. It is that nobody can find it, navigate it or see how the pieces fit together.
Epworth — intranet information architecture
Websites — simplifying content-heavy organisations
Presentations and information design — finding the thread
I like leaving teams with clearer ways of working, practical tools and enough confidence to keep improving things without me.
Epworth — content-owner training
Presentation and communication workshops
Building design and website capability inside teams
The answer is not always a deck, a website or a workshop. I like working out what form will make the idea easiest to understand and use.
Animation and explainer videos
Intranets and websites
Infographics, presentations, workshops and small tools
Outside work
I’m interested in exploring culture — especially the ideas, habits and assumptions that shape how people live and work together.
I spend a lot of time exploring wisdom traditions and how ancient philosophies might help us approach very current human challenges.
I learn by making things. Small tools, websites and experiments are usually how I understand a new idea properly.
Career
A quick view of where I’ve worked. Open an item if you want a little more detail.
Brand, communication, digital experience, websites, standards, capability building and the development of creative teams for a growing international humanitarian organisation.
Ran an independent visual communications practice helping organisations explain change and complex ideas through communication strategy, workshops, presentations, animation, infographics and digital content.
Change communications for the replacement of the department’s Briefings and Correspondence System, including internal communication, SharePoint, tutorials and user guidance.
Helped develop and migrate a new SharePoint intranet across seven hospitals, working with departments on information architecture, content, migration and training.
Employee communications for the National Advisory division across digital, print, presentations, video and intranet channels.
Led communication for a major transformation replacing core billing, customer and property management systems.
Led change communication for a major global passenger-services technology transformation affecting approximately 21,000 employees across 46 countries.
Worked within the Australian Government’s Department of Education, Science and Training on research and education policy research.
Worked in technology consulting, specialising in Microsoft solutions. This early experience gave me a foundation in systems, analysis and working between technical specialists and non-technical audiences.
Resume
The PDF has the detailed experience, skills and employment history.
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