Work
Case Studies
Most of my work begins with something complicated: a major change, too much information, a message that has not landed, or a system people struggle to use. These are a few examples of how I have helped make those situations clearer and more useful.
Change communication · Transformation
Malaysia Airlines
Leading global change communication for a staged transition from paper ticketing to new passenger service systems across 42 countries.
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Information design · Creative direction
KPMG
Simplifying a dense communications framework and turning it into an isometric workplace people could visually explore.
Read case study ↗Intranet · Information architecture · Capability
Epworth Healthcare
Helping seven hospital locations untangle years of legacy content, rethink the information architecture and prepare people to manage the new intranet themselves.
Read case study ↗Brand transformation · Communication · Capability
One World One Family
Helping an organically grown global humanitarian mission simplify its story, develop a shared identity and turn that identity into something people can actually use.
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Communication concept · Script · Animation
Melbourne Water
Turning dense strategic material about Melbourne's future sewerage system into a simple narrative that could open a much broader employee conversation.
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